سياسة الاسترجاع و الاستبدال

 

The table below sets out our return policy with respect to certain product categories:

Return

Return (Possibility)

Return Condition

You have received a wrong product.

Yes

Product is unused, in original unbroken packaging and includes all tags.

You have received a damaged product.

Yes

For electronics, opened products will be accepted within 7 days if different from description or picture displayed.

You have received a product that is not as described on the Site.

Yes

Food Opened packaging accepted if the product(s) still has(have) the original status

 

NON-RETURNABLE PRODUCTS:

At (Name on the Trade License)

You do not have the right to return, replace or exchange products in respect of:

  1. products that are classified as hazardous materials or use flammable liquids or gases;
  2. products that have been used or damaged by you or are not in the same condition as you received them;
  3. any consumable product which has been used or installed;
  4. products with tampered or missing serial numbers; or
  5. products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products).

YOUR REFUND:

For delivered products, (Name on the Trade License) will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:

  1. if the products are faulty or not as described on our Site; or
  2. if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.

REFUND PROCEDURE:

(Name on the Trade License) will issue a refund to you depending on the method you used for payment, as follows:

  1. if you paid by cash on delivery, we will issue a cash refund ; or
  2. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.